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Position: Support Desk Technician
Location: Rockford, IL
Hours: 7 am -3:30 pm CST (40-45 hours per week)
Summary:
IT Support Desk Technician to provide first-line technical support to internal users, resolving IT issues via chat, email, phone and in-person and escalating more complex problems to higher-level support teams.
Responsibilities:
Requirements:
Location: Rockford, IL
Hours: 7 am -3:30 pm CST (40-45 hours per week)
Summary:
IT Support Desk Technician to provide first-line technical support to internal users, resolving IT issues via chat, email, phone and in-person and escalating more complex problems to higher-level support teams.
Responsibilities:
- Provide first-line technical support to end-users via phone, email, or in person.
- Troubleshoot and resolve basic IT issues related to hardware and software and networking.
- Install, configure, and update software applications and operating systems.
- Set up and maintain user accounts, passwords, and access permissions.
- Assist with IT equipment setup, including computers, printers, and mobile devices.
- Document all support activities, solutions, and user requests in the ticketing system.
- Escalate complex technical issues to the appropriate IT support teams.
- Follow up with users to ensure that technical issues are resolved satisfactorily.
- Provide basic training to users on IT systems and applications.
Requirements:
- 2-3 years’ experience in a technical support role.
- Good knowledge of IT systems, hardware, software, and networking.
- Strong familiarity with Windows OS. Linux is a plus.
- Strong problem-solving and communication skills.
- Ability to work independently and prioritize tasks effectively.
- Willingness to learn and adapt to new technologies.
- Certifications such as CompTIA A+ or CompTIA Network+ or similar are desirable.
- Stay up to date with technological trends and developments to provide effective support.