Position: Desktop Support Technician Location: Shelton CT Duration: 6 months+
Summary: Provide second level onsite technical support and assistance. This role troubleshoots, diagnoses, and resolves hardware, software, and network issues, as well as installs, configures, and maintains IT equipment and systems in collaboration with other Technology teams.
Responsibilities:
Provide second-level desktop support including:
Workstation OS (Windows and macOS) support
New HW/SW deployment
Support of mobile devices including smartphones and tablets.
Printers/Copiers/MFPs install and troubleshooting
Application troubleshooting and escalation to engineering teams.
Testing and support of conference room A/V technology
Diagnose, research, and troubleshoot computer issues, including operating systems, hardware and software, VPN, connectivity, security tools both remotely and on-site.
Experience performing mass workstation deployments and migrations.
Respond to and resolve incidents and requests through ticketing system.
Participate in business-funded projects including hardware refresh and security initiatives.
Provide backup support for the Technology Service Desk.
Provide support through face-to-face, remote, phone, email, and instant message methods.
Follow all asset management guidelines and procedures.
Create and update knowledgebase documentation.
Required Skills:
2-4+ years of desktop support experience.
Experience deploying and supporting Windows and macOS.