Position: Leave and Accommodations Specialist
Location : Remote
Duration : 6 months +
The Leave and Accommodations Specialist is responsible for the management of the overall leave and accommodation process. Provides information, interpretation, guidance and consultation on escalations that may arise as a result of a leave or accommodation. Collects, organizes, interprets, and verifies internal customer needs and translates them into business policies, procedures and practices. Responsible for vendor oversight on all cases to ensure program compliance with state and federal regulations as well as company policies. Enhances the overall leave of absence and accommodation customer experience by providing excellent, efficient, and courteous service. Manages day to day vendor activities including data governance and quality initiatives.

• Effectively manages highly complex leave and accommodation escalated cases from all levels within the organization and Human Resources. Responsible for all aspects of complex ADA processes and outcomes including interactive dialogue with employee, manager, and Employee Relations representative.
• Partners closely with vendor, manager, Employee Relations, and Legal (as needed) to evaluate and research issues regarding complex leave and accommodation cases. Serves as a resource to management in addressing leave and accommodation matters.
• Coaches and provides guidance to non-exempt team members regarding standard leave and accommodation cases.
• Strengthens alignment between client and vendor processes to achieve greater efficiency
  and lasting effectiveness. Engages in status calls with vendors to monitor metrics and
  improve quality. Standardize communication methods between client (employee,
  manager, and HR) and vendors to improve response time and quality. Meets regularly with
  vendors to identify root causes of case management errors, address gaps and improve
  processes.
• Responsible for auditing leave records to ensure accuracy; resolving escalated payroll
  inquiries and work closely with payroll to ensure LOA components of employee pay is
  accurate. Responsible for ensuring PTO, PPL and leave time is properly reflected in
  timekeeping system through regular audits.
• Leads ongoing procedure development and maintenance to ensure compliance with legal and
  client's standards.
• Responsible for maintaining central repository of all internal and vendor related documentation.
• Responsible for assessing and improving leave and accommodation related content on myHR as well as correspondence with vendor.
• Drives consistency in HR approach and practices within various locations.
• Identifies process improvement opportunities, both internally and externally, and moves them into production.
• Participates in cross-functional process improvement initiatives and projects to drive the achievement of business results.

Qualifications

• H.S. Diploma or GED
• 4+ years Human Resources or related HR function (including Employee Relations, HR Shared Services, Training, HR Generalist, etc.)
• 2+ years Customer Service, Communications, or related