Position: Support Desk Technician Location: Rockford, IL Hours: 7 am -3:30 pm CST (40-45 hours per week)
Summary: We are seeking a skilled and enthusiastic IT Support Desk Technician to join the IT team. The ideal candidate will provide first-line technical support to internal users, resolving basic IT issues and escalating more complex problems to higher-level support teams. This role is crucial in ensuring the smooth operation of our organization's IT systems and providing excellent customer service to our employees.
Responsibilities:
Provide first-line technical support to end-users via phone, email, or in person.
Troubleshoot and resolve basic IT issues related to hardware and software.
Install, configure, and update software applications and operating systems.
Set up and maintain user accounts, passwords, and access permissions.
Assist with IT equipment setup, including computers, printers, and mobile devices.
Document all support activities, solutions, and user requests in the ticketing system.
Escalate complex technical issues to the appropriate IT support teams.
Follow up with users to ensure that technical issues are resolved satisfactorily.
Provide basic training to users on IT systems and applications.
Requirements:
2-3 years’ experience in a technical support role.
Good knowledge of IT systems, hardware, software, and some networking.
Strong familiarity with Windows and Mac operating systems.
Strong problem-solving and communication skills.
Ability to work independently and prioritize tasks effectively.
Willingness to learn and adapt to new technologies.
Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) or others are desirable.
Stay up to date with technology trends and developments to provide effective support.